Shipping policy

Trostrum Shop Shipping Policy

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments might be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 3-5 business days
Expedited Shipping: 2 business days
Overnight Shipping: 1-2 business days

Delivery delays can occasionally occur.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Trostrum Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Lost Packages

If you received your order damaged, or if the package is lost in transit, contact us immediately at contact@trostrum.com. Save all packaging materials and damaged goods so we can file a claim with the carrier.